Service Lifecycle Management (SLM) Resource Center
Increase Customer Value by Connecting Service to Product
To increase customer value and revenue, your company needs visibility into the service events that arise throughout the life of your in-service products. PTC’s product-centric approach to SLM enables your company to deliver and capture product intelligence at the point of service. It also provides a closed feedback loop between engineering and service to continuously improve service and product performance.
We invite you to learn more about SLM and how it can help your organization:
The Service Life Cycle Management Maturity Model
(Analyst Report)
State of the Market for Service Organizations
(Video)
State of Service Management
(Analyst Report)
Service Strategy For Executives: An Analyst's Perspective
(Video)
Service Lifecycle Management for Today’s Global Marketplace
(Video)
Tech Clarity Insight: Better Service from Better Product Information
(White Paper)
Enhancing Service Information to Improve Product Performance
(Analyst Video)
Creo Illustrate for Powerful 3-D Technical Illustrations
(Interactive Tour)
IDC Methods and Practices: Warranty Capabilities Maturity Model
(Analyst Report)
IDC MarketScape: Worldwide Warranty Analytics 2012 Vendor Assessment
(Analyst Report)
Best in Class Warranty and Contract Management Actions to Drive Revenue
(Video)
Warranty and Contract Management 2011
(Analyst Report)
Related Resources
To learn more about service best practices, read the articles: